Here are some answers to common questions.
Managing Candidates
You can find answers to candiate management here.
How do I find a candidate?
1. Select the Manage Candidates menu link
2. Find candidates by their name, email, role or reference number by using the search box or sorting the column headings
How do I add a candidate?
1. Select the Manage Candidates menu link
2. Click on Add New Candidate
3. Add all required profile information under Candidate Details tab
4. Select questions under Interview Bank tab
5. Click on Submit button
How do I edit a candidate?
1. Select the Manage Candidates menu link
2. On the candidate row, hover or click on the more button
3. Select the edit button
4. Add all required profile information under Candidate Details tab
5. Select questions under Interview Bank tab
6. Click on Submit button
How do I delete a candidate?
1. Select the Manage Candidates menu link
2. On the candidate row, hover or click on the delete button
3. Confirm that you would like to delete the candidate
How do I delete multiple candidates?
1. Select the Manage Candidates menu link
2. Select the applicable candidates using the check boxes next to them
3. On any candidate row, hover or click on the delete selected button
4. Confirm that you would like to delete the candidates
How do I add and delete job templates? (Enterprise Only)
Job Templates allow you to save and apply the same set of questions to multiple candidates. The following details how you can manage Job Templates.
1. Save a Job Template - enter a name in the Save as Job Template field after you have selected the desired questions for a candidate in the Interview Bank tab. Press the Submit button to save the Job Template.
2. Access a Job Template - select a job template from the Preselect Questions drop down list of the Candidate Details tab.
3. Delete Job Template(s) - click on the Delete Job Templates button under the Manage Candidates menu. Select the desired templates to delete, then hit the Delete button.
Note that Job Template features are only available to Editor and Administrator roles.
Candidate Analytics
You can find answers to candidate analytics here.
How do I keep track of the performance of all our candidates?
The candidate performance charts are broken down into 4 main categories.
1. Active Candidates - This shows the number of active candidates, based on the latest active accounts over a week. Hover over the bar chart, to see the actual number. Change is displayed as a percentage.
2. Average Score - This shows the average predicted score of active candidates, based on the latest active accounts over a week. Hover over the bar chart, to see the actual score (out of 5). Change is displayed as a percentage.
3. Average Quality of Answers - This shows the average number of conversation techniques used by candidates, to illustrate if and how candidates are elaborating on answers. Hover over each petal of the chart to see which conversation technique was detected. The answer techniques are also organised into categories, aligned with the STAR (Situation, Task, Action, Result) methodology, to help focus on key areas for improvement.
3. Average Sentiment By Question - This shows how positive or negative candidates were across each question. A RED coloured bubble indicates, on average, candidates answered these questions with a negative tone. A BLUE coloured bubble indicates a postive tone. The size of the bubble shows how strongly they expressed it in their tone.
How do I access individual candidate performance?
1. Select the Candidate Analytics > Analyse Candidate Performance menu link
2. Enter the Start Date, End Date and the candidate's Email Address
3. Click on Generate Insights. If you are on the Enterprise Plan, you can also check the PDF Version box, to download a handy single page insights report on the candidate.
4. View the insight charts and explanation, in the expanded area below.
How do I access detailed information on all candidates?
1. Select the Candidate Analytics menu link
2. At the top of the page, enter the Start Date and End Date.
3. Click on Generate Report
4. An excel worksheet with the details on Candidate Activty and Performance will be generated, for you to download.
My Plan
You can find answers to questions about your plan here.
How do I see details and update my plan and payments?
1. Select My Plan menu link
2. Click on Update Plan
3. Select desired action on the Stripe Customer Portal
4. Log back into Interview Workout again
How long does it take for the new plan features to be available?
To ensure new plan features (like extra accounts and permissions) are enabled, log back into your account after a plan change.
Account Settings
You can find answers to questions about your account settings here.
How do I update my profile information?
1. Click on Account Setting menu link
2. On the Profile tab, click on the icon to update your details
3. Click on Update Profile to update your details
Please note that your role can only be be updated by your Administrator.
How do I add team members?
1. Click on Account Setting > Team Settings menu link.
2. Click on the Invite New Team Member button
3. Add profile details, then select role and status.
4. Click on Update Profile
5. Your new team member can now log in with their email as both the username and password.
Please note that
- We highly recommend team members reset their password, using the link available on the login page
- The InActive status can be used to temporarily disable access, as an alternative to team member removal
How do I edit team members?
1. Click on Account Setting > Team Settings menu link.
2. Click on the Edit link for the applicable team member
3. Edit profile details, role and status.
4. Click on Update Profile
How do I delete team members?
1. Click on Account Setting > Team Settings menu link.
2. Click on the Delete link for the applicable team member
3. Confirm you would like to delete the team member
Essential Exercises
Other tools available to candidates.
What is Essential Exercise?
Essential Exercise is a web based tool we've developed to provide candidates with greater access to insights and feedback. It can be accessed here. Below are some of its key features
- Access to the same set of questons selected in the administration dashboard
- Summary analysis of answers based on tone, length and predicted quality
- Detailed analysis of conversation quality based on conversation markers
- Answer alignment analysis against the STAR format
Candidates can use it in conjunction with or as a replacement for Google Assistant.
Troubleshooting
You can find answers to common issues here.
Common Issues
Your account access level and plan will determine what features you have access to in the administration dashboard.
- Member Role accounts can not delete or add candidates
- Editor & Member Role accounts, do not have access to plan or team member management
- Team Plans can only have up to 5 team members, while Enterprise Plans can have up to 10 team members. These can be Editor or Member roles.
- Please allow up to 24 hours if you wish to add back a team member you have just deleted
- Candidate access periods can be set at 6 months for Enterprise Plans
- Candidate accounts can be automatically removed after their access period has expired for Enterprise Plans
- A maximum number of candidates are allowed on each plan: 30 on Single Plan, 150 on Team Plan, 500 on Enterprise Plan
If you don’t find your question please contact our support team.